Agentic AI Deployment: 4.6x Executive Expectation Surge Collides With 10% Maturity Reality
TL;DR
* Adobe survey of 3,000 executives reveals 78% expect agentic AI to handle half of customer support interactions within 18 months, as digital CX maturity rises from 17% to 38% since 2023
* IBM leverages Z mainframes with 3-4x stack multiplier via AI tools like Watsonx for COBOL modernization