Artificial Intelligence
AI Erases 70,000 Human Hours on West Coast—But 40% Still Hang Up
TL;DR * Salesforce launches Agentforce Contact Center with AI voice agents handling 92% of FAQs without human intervention * iSpecimen launches AI-powered biospecimen matching agent to automate lab inventory validation, reducing manual review by 80% 🤖 AI Answers 92% of Calls Solo: Salesforce Saves 70,000 Hours, Faces 40% Churn Risk